Shipping & Returns

Shipping Information

At Latelitla Store, we are committed to delivering your jewelry pieces with care and efficiency. Here’s what you need to know about our shipping process:

  • Order Processing Time: Orders are typically processed within 1-2 business days.
  • Shipping Methods:
    • Standard Shipping: We use DHL or FedEx for standard shipping. Delivery time is 10-15 business days after dispatch. Shipping fee is $12.95.
    • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery time is 15-25 business days after dispatch.
  • Shipping Regions: We ship globally, excluding certain remote areas and parts of Asia.

Returns & Exchanges

We want you to be completely satisfied with your purchase from Latelitla Store. If you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please review the details below:

Eligibility for Returns & Exchanges

  • Items must be unused, in their original packaging, and in the same condition as when you received them.
  • Proof of purchase is required.
  • Non-Returnable Items:
    • Custom or Personalized Items: Due to their unique nature, these items cannot be returned or exchanged unless they are defective.
    • Final Sale Items: Items marked as “Final Sale” are not eligible for returns or exchanges.

Return & Exchange Process

  1. Initiate a Return or Exchange: Contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the item you wish to return or exchange.
  2. Receive Return Instructions: Our team will provide you with detailed instructions on how to return your item, including the return address and any necessary forms.
  3. Package and Ship Your Item: Carefully package the item in its original packaging and include all original tags and documentation. Ship the item to the provided address using a trackable shipping method.
  4. Wait for Processing: Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. Processing typically takes 3-5 business days.
  5. Receive Your Refund or Exchange: If your return is approved, we will process your refund or send out the exchanged item. Refunds will be issued to the original payment method, while exchanges will be shipped to your provided address.

Refund Timeline & Method

Once your return is processed, refunds will be issued to the original payment method within 5-7 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.

Contact Us

If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected] or call us at [Your Phone Number]. We are here to help!

Thank you for choosing Latelitla Store. We value your trust and are committed to providing you with a luxurious and secure shopping experience.