Returns & Exchanges
At Latelitla Store, we strive to ensure that every piece of jewelry you purchase meets your expectations. However, if you are not completely satisfied with your purchase, we offer a hassle-free returns and exchanges policy. Please review the details below to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in its original packaging, and in the same condition as when you received it. You must also provide proof of purchase. Please note that certain items are non-returnable:
- Custom or Personalized Items: Due to their unique nature, custom or personalized items cannot be returned or exchanged unless they are defective.
- Final Sale Items: Items marked as “Final Sale” are not eligible for returns or exchanges.
Return & Exchange Process
- Initiate a Return or Exchange: To start the process, please contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the item you wish to return or exchange.
- Receive Return Instructions: Our team will provide you with detailed instructions on how to return your item, including the return address and any necessary forms.
- Package and Ship Your Item: Carefully package the item in its original packaging and include all original tags and documentation. Ship the item to the provided address using a trackable shipping method.
- Wait for Processing: Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. Processing typically takes 3-5 business days.
- Receive Your Refund or Exchange: If your return is approved, we will process your refund or send out the exchanged item. Refunds will be issued to the original payment method, while exchanges will be shipped to your provided address.
Refund Timeline & Method
Once your return is processed, refunds will be issued to the original payment method within 5-7 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.
Return & Exchange Request Template
To streamline your return or exchange request, please use the following template when contacting our customer service team:
Subject: Return/Exchange Request - Order #[Your Order Number]
Dear Latelitla Store Team,
I would like to request a [return/exchange] for the following item(s) from my recent order:
- Order Number: [Your Order Number]
- Item(s) to Return/Exchange: [Item Name(s)]
- Reason for Return/Exchange: [Briefly explain the reason]
Please provide me with the necessary instructions to proceed.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected] or call us at [Your Phone Number]. We are here to help!
Thank you for choosing Latelitla Store. We value your trust and are committed to providing you with a luxurious and secure shopping experience.