Latelitla Store FAQ
General Information
What is Latelitla Store?
Latelitla Store is an online jewelry boutique offering a curated selection of elegant and timeless pieces, including drop earrings, gemstone bracelets, pendants, stacking rings, and more. We are dedicated to bringing luxury and beauty to your doorstep.
Product Questions
What types of jewelry does Latelitla Store offer?
We offer a variety of jewelry, including drop earrings, gemstone bracelets, gemstone earrings, pendants, stacking rings, statement earrings, and stud earrings. Each piece is carefully selected to ensure quality and elegance.
Are the gemstones used in your jewelry real?
Yes, all gemstones used in our jewelry are genuine and of high quality. We take pride in offering authentic and beautiful pieces that you can cherish for years to come.
Shipping & Delivery
What are the shipping options available?
We offer two shipping options:
- Standard Shipping: $12.95, delivered within 10-15 business days via DHL or FedEx.
- Free Shipping: For orders over $50, delivered within 15-25 business days via EMS.
How long does it take to process an order?
Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order is dispatched.
Do you ship internationally?
Yes, we ship globally, excluding some remote areas in Asia and other regions. If you have any questions about delivery to your location, please contact our customer service team.
Returns & Exchanges
What is your return policy?
We accept returns and exchanges within 15 days of receipt. Items must be in their original condition and packaging. For more details, please visit our Returns & Exchanges page.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order details. We will guide you through the process.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
How do I update my account information?
You can update your account information by logging into your account on our website. If you encounter any issues, please contact our customer service team for assistance.
Customer Support
How can I contact customer support?
You can reach our friendly customer service team via email at [email protected]. We are here to assist you with any questions or concerns.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM EST. We strive to respond to all inquiries within 24 hours.
